FAQ

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm ET, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped.You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.

Why should I become a registered user?

You won’t have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically.

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information

How do I change or cancel an order?

Please send us an e-mail.

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

What are my payment options?

We accept Visa, Mastercard,DiscoverĀ and PayPal.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

If I send my package as a gift, will the recipient receive the invoice?

Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order.

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 15 days after purchase for an exchange or refund. Merchandise received after 15 days will only be accepted at our discretion for a store credit(30 days). . All footwear must be returned with original packaging in original condition.

Where do I ship my return/exchange?

R/E Department
Toskana Denim
30 West Price Street
Linden,NJ 07036
US

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

Is my personal and credit card information safe on your website?

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.

* Toskana Denim will not be responsible for loss or damage of return shipments.